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Terms & Conditions

1. Contract

All purchases will form part of a contract between the purchaser and Hillhead Farm Lets t/a The Hillhead Farm Shop. 

2. Terms & Conditions

These terms and conditions shall be governed by and construed in accordance with Scottish Law and you hereby agree to be subject to the jurisdiction to the Courts of Scotland.

3. Shipping Information 

We will despatch all orders to the delivery address provided by the purchaser. We will not be held responsible in any way if an incorrect postcode or delivery address is given by the purchaser. We will not refund postage or pay compensation for any goods as a result of an incorrect address. We strongly recommend that the customer provides the email address and a local contact telephone number, preferably a mobile number, for the recipient at the time the order is placed.

We will not be responsible for perishable items being delivered late which results in the goods being out of date.  We reserve the right to despatch our haggis frozen during warmer weather, we will add a note in the chilled box notifying you of this and will also advise you of the eat by date. We will not refund any perishable goods after a delivery attempt has been made. If you have rearranged a delivery date with our courier, we will not be held responsible for any damage done to the packaging or if the delay has made the contents go out of date.   

4. Customer Complaints

We will respond to all complaints within two working days.

5.  Force Majeure

We will make every reasonable effort to meet any quoted or despatch date. We will not be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond its control, such as unforeseen weather conditions, compliance with laws or regulations, acts of God, acts of civil or military authority, judicial action, delay in transportation, embargoes, labour disputes, wars or riots.

6.  Privacy Statement

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible customer service. We will not e-mail you again unless you have given us your consent. The type of information that we collect about you includes Your Name, Address, contact number, email address, debit//credit card information. We will never collect sensitive information about you without your permission.

7. Stock Levels

We reserve the right to substitute any product but will always endeavour to supply a similar item to the same or greater value or weight than the produce being substituted. We use our partners All Over Foods Ltd in Grangemouth to despatch all of our orders, although your contract is with us, The Hillhead Farm Shop t/a Hillhead Farm Lets. 

8. Returned Goods/Refund

If you request a refund, we will happily provide one but we must be in possession of returned goods before we refund you. The customer will be responsible for the cost of return postage or they can pay us in advance for it and we can arrange for the goods to return to us. If there is any damage to any products customers must provide photographic evidence of it within 24 hours of receipt of your parcel.

9. Unforeseen Weather Conditions

We always despatch all orders in accordance with customer's instructions. We will not be responsible for any delay in the delivery of goods which have been held up by bad weather. We will not refund goods or shipping charges for such delays. By accepting our terms and conditions at the checkout, you are strictly bound by this clause.

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